Our Promise - 30 day money back guarantee plus free delivery* on exchanges.
EziBuy is committed to providing quality products supplied by EziBuy Limited or EziBuy International Limited to our customers. If for any reason you are not completely satisfied with any product supplied by EziBuy Limited or EziBuy International Limited, please return it to us in original condition within 30 days of receipt and EziBuy Limited or EziBuy International Limited will replace it or refund your purchase price using the original payment method.
Our usual returns policy does not apply to personalised products. Click here for details.
We will deduct a postage fee of $3.00 from your refund or charge your next order.
If you lose your parcel returns sticker, please use the address below on your returns parcel and apply postage.
The EziBuy Returns address is:
The Returns Team
Retail Stores: Please drop your returns into one of our stores in Albany, Mt Wellington, Wellington, Palmerston North or Christchurch.
Note: Unfortunately, your postage charges on returns are not refundable. However, if you are returning an item for exchange (ie. the same style is being changed for a different size or colour), you will not be charged by EziBuy for delivery of your replacement article.
All other returns/reorders will be charged the standard or priority delivery rate based on your delivery preference.
HOW TO REORDER
- To ensure the best possible fulfilment, we recommend that you call us to reserve the styles you require.
- If you do call, please do not submit a completed reorder form with your return as duplicate orders may occur.
- Send back return with reorder on the form.
- If you have any concerns or questions regarding any of these ordering instructions, please do not hesitate to call us on 0508 500 500.
If you are returning an item for exchange (the same style is being changed for a different size or colour) you will not be charged delivery of your reorder.
If a product you order is temporarily out of stock, you may wish to place it on backorder. You will be advised of the expected dispatch date either by phone, email or mail and the product will be sent to you as soon as it becomes available.
You will not be charged any additional delivery costs for backordered items delivered to you at a later date. Your credit card will not be charged for backordered items until they are dispatched, however for security reasons, all cheques will be banked on receipt.
When an item is not currently available for immediate sale, you may be able to join the waitlist for that product.
An order on waitlist is not guaranteed, as availability of waitlist products is based on stock fluctuations.
Your request for a product will remain on the waitlist for a maximum of six weeks. If the item becomes available, EziBuy Limited or EziBuy International Limited will then ship it to you and charge you at that time, with no additional delivery cost.
If the item still can't be supplied after six weeks you will not be charged and your order of that item will be automatically cancelled.
You will receive email confirmation when this happens.
Returns are credited in the manner in which they were originally paid, unless a balance exists on your customer number. Telebanking and eftpos orders through our retail stores will be refunded by way of a refund cheque. If you are owed less than $5 in total, our policy is to hold this amount and automatically deduct it from the total of your next order. However you can request a refund cheque by calling 0508 500 500.
Our usual returns policy does not apply to personalised products, so please check all details carefully before ordering. Products will be produced exactly as you have stated including treatment of upper and lower cases. Accents and other symbols cannot be printed. Any errors in personalisation details on your part will be your responsibility, and the personalised product cannot be returned to EziBuy for replacement or refund. If personalised products are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.