Priority Delivery

Priority delivery does not apply to personalised items. By selecting the priority delivery option within the shopping bag you are selecting to purchase your standard order items at priority delivery of $10, however your personalised gifts order will still be shipped separately from the rest of your order within 15 working days.

International Delivery

Personalised Gifts are not available to be shipped outside of New Zealand. If you are in Australia and would like to purchase a Personalised Gift, please visit www.ezibuy.com.au.

Multiple Delivery Addresses

If you would like to send personalised gifts to different delivery addresses you will need to place these in separate orders. They will incur separate delivery fees for each order.

Returns Policy for Personalised Gifts
Our usual returns policy does not apply to personalised products, so please check all details carefully before ordering. Products will be produced exactly as you have stated including treatment of upper and lower cases. Accents and other symbols cannot be printed. Any errors in personalisation details on your part will be your responsibility, and the personalised product cannot be returned to EziBuy for replacement or refund. If personalised products are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Further Information

For further details or if you have any questions, please call us toll free on 0508 500 500.