|
About the EziBuy Gift Card
EziBuy is now selling Gift Cards in New Zealand.
-
A Gift Card is redeemable for merchandise sold by either EziBuy or our subsidiary, Sara Apparel Limited.
-
It is not returnable or redeemable for cash and cannot be used towards the purchase of another Gift Card.
-
A Gift Card expires 12 months from the day of purchase or, if relevant, its last top up. Any unused balance remaining on the Gift Card at expiry will not be refunded or credited.
-
A Gift Card cannot be replaced and neither EziBuy nor Sara shall be responsible for any Gift Card that may be lost, stolen or damaged.
-
A Gift Card purchased in New Zealand (or through the New Zealand website or contact centre) is valid only in New Zealand.
A Gift Card is a plastic card which may contain any pre-purchased amount between $10 and $300. Gift Cards can be purchased and are redeemable either online, via any EziBuy retail store (excluding outlet stores), or through our contact centre.
Gift Cards purchased online or through our contact centre will be sent via Courier Post with signature required to the address indicated by you. The address must be in New Zealand, and cannot be a Post Office Box. For security purposes, if you purchase more than one card at the same time, each card will be sent in a separate parcel. The delivery charge is $2.50 per Gift Card.
Delivery of Gift Cards will usually take between 4 -10 working days.
You can check your Gift Card balance, expiry date and transaction history online by clicking on the link online at www.ezibuy.co.nz or www.sarafashion.co.nz.
You can also check your Gift Card balance by ringing 0508 500 500, visiting one of our retail stores or via SMS. To check by SMS just TXT your 16 digit Card Number (exclude any spaces/hyphens) followed by a space and your 4 digit Access Number to 4111. TXT enquiries will incur a charge of $0.50.
You can purchase a Gift Card from any of our EziBuy retail stores (excluding outlet stores), through our contact centre or online.
The minimum value is $10 and the maximum value is $300. Within these limits, you can choose any value.
If you purchase your Gift Card online or through our contact centre, the card will be sent by Courier Post (with signature required) to you or any other person at the address indicated by you. The address must be in New Zealand, and cannot be a Post Office Box. For security purposes, if you purchase more than one Card at the same time, each Card will be sent in a separate parcel.
Delivery will usually take between 4 and 10 working days.
Yes. The delivery charge is $2.50 per Card.
How can I pay for my Gift Card?How you pay for your Gift Card depends on where you purchase it. Online, you must pay for your Gift Card by credit card. Through our contact centre, you can use a credit card or debit card as payment. At our retail stores, you can use a credit card, debit card or cash. You will not be able to use cheques or another Gift Card.
Back to FAQs
You can use your Gift Card yourself, or give it to someone else. The EziBuy Gift Card is an ideal gift for any occasion.
If you purchase your Gift Card online or through our contact centre, you can arrange for the Card to be sent directly to another person.
Yes. International customers, other than Australian customers, may purchase New Zealand Gift Cards, provided they are delivered to a New Zealand address. Australian customers will be able to purchase Australian Gift Cards through our Australian website or contact centre.
No. Australian Gift Cards can only be purchased by Australian customers in Australia.
If a Gift Card is delivered as a gift, what will the recipient receive?
The Gift Card will be delivered with a personalised letter and will be signature required. You can include a personal message if you wish. The message may be entered online or given to the contact centre operator when ordering the Gift Card.
Yes. You can include a message with a Gift Card purchased online or through our contact centre. The Gift Card Terms and Conditions contain certain requirements as to the contents of messages, and we reserve the right to amend any message which appears to breach them.
Yes. Your Gift Card will be activated at the time of purchase.
Your Gift Card is redeemable for merchandise sold by either EziBuy or Sara, and can be used for purchases online, through our contact centre or in our retail stores (excluding outlet stores). However, the Card is only valid in New Zealand.
Can I use a Gift Card and another method of payment to pay for my order?
Yes. If you wish to use your Gift Card to purchase merchandise at a price exceeding the value remaining on your Gift Card, you must pay the excess using another payment method. The available payment methods are the same as for purchasing a Gift Card. If the price is less than the value remaining on your Gift Card, the balance will remain on your Card for use on another occasion.
Our usual returns policy will apply to purchases using your Gift Card. Please note that, where you have used both a Gift Card and another payment method in a single transaction, any refund will be applied to the Gift Card first. For example, if you purchase merchandise for $200, using a $75 Gift Card and charging the balance to a credit card, and subsequently return merchandise for $100, $75 will be credited back to your Gift Card and $25 to your credit card. If the merchandise is faulty, we will meet our obligations under the Consumer Guarantees Act 1993.
If you tender your Gift Card to purchase merchandise on back order, payment will be taken from your Gift Card at the time of purchase, in the same way as a cash payment.
No. Your Gift Card can only be used for merchandise sold by EziBuy or Sara. It is not returnable or redeemable for cash, and cannot be used towards the purchase of another Gift Card.
In addition, complimentary Gift Cards cannot be used as payment on a customer account.
Yes. You can check your Gift Card balance, expiry date and transaction history. Details on how to do this are set out above.
Yes. You may top up the balance on your Gift Card at any time online, through our contact centre or in our retail stores (excluding outlet stores).
The minimum value of a top up is $10, and the maximum value of your Gift Card, following the top up, must not exceed $300.
You can top up your Gift Card using the same payment methods as for purchasing a Gift Card.
Yes. Your Gift Card expires 12 months from the day of purchase or, if relevant, its last top up. Any unused balance remaining on your Gift Card at expiry will not be refunded or credited by us.
Unfortunately, your Gift Card cannot be replaced, and we are not responsible for any Card that is lost, stolen or damaged. Similarly, we will not be responsible for unauthorised use of your Card. If you are returning or have returned merchandise originally purchased, wholly or partly, by Gift Card, and the original Gift Card is lost or stolen, please contact our contact centre who, after verification of the transaction history and balance of the Gift Card, will cancel the Gift Card and issue a new Gift Card.
1 TERMS
You, and any person who holds a Gift Card, agree to be bound by these Terms.
2 PURCHASING A GIFT CARD
-
You can purchase a Gift Card from one of our EziBuy retail stores, through our contact centre or online.
-
You must choose the value of your Gift Card at the time of purchase. The minimum value is $10 and the maximum value is $300.
-
Your Gift Card will be activated at the time of purchase.
-
If you purchase your Gift Card online or through our contact centre:
(a) the card will be sent at your risk by Courier Post (with signature required) to the person at the address in New Zealand indicated by you; and
(b) details of approximate delivery times, and delivery costs, are specified on our website.
-
If you purchase more than one Gift Card online or through our contact centre at the same time, each card will be sent in a separate parcel and incur a delivery charge.
-
You may include a message when purchasing a Gift Card online or through our contact centre. The content of your message must not be unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable. Further, you must not impersonate any person or entity in any part of your message. We reserve the right to amend any message which appears to breach any of these requirements.
3 USING YOUR GIFT CARD
-
Your Gift Card is only redeemable for merchandise sold by EziBuy or Sara, and can be used for purchases online, through our contact centre or in our retail stores (excluding outlet stores). Your Gift Card is only valid in New Zealand.
-
If you wish to use your Gift Card to purchase merchandise at a price exceeding the value remaining on your Gift Card, you must pay the excess using another payment method. If the price is less than the value remaining on your Gift Card, the balance will remain on your Gift Card for use on another occasion.
-
Our usual returns policy will apply to purchases using your Gift Card. Where you have used both a Gift Card and another payment method in a single transaction, any refund will be applied to the Gift Card first. If the merchandise is faulty, we will meet our obligations under the Consumer Guarantees Act 1993.
-
If you tender your Gift Card to purchase merchandise on back order, payment will be taken from your Gift Card at the time of purchase.
-
You can check your Gift Card balance, expiry date and transaction history online, and your Gift Card balance by phone through our contact centre, instore, or by texting your 16 digit card number followed by a space and your four digit access number to 4111. Text enquiries will incur a charge, as specified on our website.
-
Your Gift Card is not returnable or redeemable for cash and cannot be used towards the purchase of another Gift Card. In addition, complimentary Gift Cards cannot be used as payment on a customer account.
4 TOP UP
-
Subject to clause 4.2 below, you may top up the balance on your Gift Card at any time online, through our contact centre or in our retail stores (excluding outlet stores).
-
4.2 The minimum value of a top up is $10 and the maximum value of your Gift Card, following the top up, must not exceed $300.
5 EXPIRY
-
Your Gift Card expires 12 months from the day of purchase or, if relevant, its last top up.
-
Any unused balance remaining on your Gift Card at expiry will not be refunded or credited by us.
6 RESPONSIBILITY
You should treat your Gift Card like cash. Your card cannot be replaced, and we shall not be responsible for unauthorised use of your card or for any card that is lost, stolen or damaged.
7 GENERAL TERMS
-
Privacy: A copy of our privacy policy is available on our website.
-
Amendments: We may amend these Terms from time to time by updating them on our website.
-
Force Majeure: We shall not be in breach of these Terms, or otherwise liable to you, for delay in performance or non-performance of our obligations under these Terms due to circumstances beyond our reasonable control (including, for example, any power shortages or systems failures).
-
Law: These Terms shall be interpreted in accordance with and governed by the laws of New Zealand.
8 DEFINED TERMS AND INTERPRETATION
-
In these Terms, the following words have the following special meanings: "Gift Card" means a gift card issued by us; "online" means online at http://www.ezibuy.co.nz/or http://www.sarafashion.co.nz/; "Sara" means our subsidiary, Sara Apparel Limited; "Terms" means these terms, together with the terms set out on the back of a Gift Card, as amended from time to time; "we", "our", "us" means EziBuy Limited; and "you" means the purchaser of the Gift Card and any holder of the Gift Card for the time being. -
For convenience, these Terms have been grouped under headings, but the headings do not affect the meaning of these Terms.
Gift Card Enquiries
If you have any further enquiries about Gift Cards, please phone us on 0508 500 500
Top |
