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Our Promise - 30 day money back guarantee
EziBuy is committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product, please return it to us in original condition within 30 days of receipt and we will replace it or refund your purchase price using the original payment method.
Address the parcel to:
The Returns Team
EziBuy International Distribution Centre
Private Bag 11000
Manawatu Mail Centre
Palmerston North 4442
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Retail Stores: Please drop your returns into one of our stores in Albany, Sylvia Park, Hamilton, Wellington, Palmerston North or Christchurch.
Note: Unfortunately, your postage charges on returns are not refundable. However, if you are returning an item for exchange (ie. the same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel.
All other returns/reorders will be charged the standard or priority delivery rate based on your delivery preference.
| MORE INFORMATION FOR EASE OF RETURNING: |
If a product you order is temporarily out of stock, you may wish to place it on backorder. We will advise you of the expected dispatch date either by phone, email or mail and the product will be sent to you as soon as it becomes avallable.
You will not be charged any additional delivery costs for backordered items delivered to you at a later date. Your credit card will not be charged for backordered items until they are dispatched, however for security reasons, all cheques will be banked on receipt.
Returns are credited in the manner in which they were originally paid, unless a balance exists on your customer number. Telebanking and eftpos orders through our retail stores will be refunded by way of a refund cheque. If EziBuy owes you less than $5 in total, our policy is to hold this amount and automatically deduct it from the total of your next order. However you can request a refund cheque by calling 0508 500 500.
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